Business Process Reengineering

I began redesigning and implementing business processes in the early 90s before BPR was a mainstream methodology. Working across all levels and functions of the organization to identify the high-leverage opportunities, I design world-class processes and cultivate the stakeholder support that ensures successful implementation. With degrees in both psychology and business, plus over a decade of hands-on experience implementing new business processes at many Fortune 500 companies, I create the collaboration and understanding across the organization so that new business processes are quickly adopted and the organization can continue to adapt to arising circumstances. Previous BPR projects include:

• Led a $14m, 110-person SBC/Ameritech IT team that developed and implemented a new ordering and payment process.
  
• Established AT&T’s first risk management group. Facilitated the sales, marketing, and billing groups to design the risk management process to be used. Negotiated new compensation structures to resolve conflicting goals.
  
• Implemented a corporate-wide software development process for BellSouth to achieve CMM level-2 certification. Designed and taught project management training programs.
  
• Facilitated a cross-functional team at QuantumShift including the sales, marketing, customer service, billing, and IT departments to redesign their ordering and billing system, and launch four new products.
  
• Facilitated a cross-functional team that improved the diagnosis process used by U.S. Military Hospitals.
  
• Led a 15-member Verizon project management team that designed and implemented a new sales process across the U.S.
  
• Developed and implemented a best-in-class sales process when AirTouch and U.S. West merged their PCS operations.
  
• Led a 5-person team at AAFES Supermarkets that designed a process for stores to share best practices. Facilitated teams to derive best practices in budget allocation and supply chain management.
  
• Designed and taught AMS training seminars on project management and Business Process Reengineering.